{"id":11147,"date":"2024-11-18T13:00:05","date_gmt":"2024-11-18T13:00:05","guid":{"rendered":"https:\/\/mywt.co.kr\/support-faq\/"},"modified":"2026-06-09T01:54:23","modified_gmt":"2026-06-09T01:54:23","slug":"support-faq","status":"publish","type":"page","link":"https:\/\/mywt.co.kr\/en\/support-faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;30px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;10\/12&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][split_line_heading line_reveal_by_space_text_effect=&#8221;letter-reveal-bottom&#8221; font_style=&#8221;h1&#8243; stagger_animation=&#8221;true&#8221; mobile_disable_animation=&#8221;true&#8221; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; animation_type=&#8221;line-reveal-by-space&#8221; link_target=&#8221;_self&#8221; text_direction=&#8221;default&#8221; font_size=&#8221;4.2vw&#8221; text_content=&#8221;FAQ&#8221; el_class=&#8221;font-eng&#8221;][\/split_line_heading][\/vc_column][\/vc_row][vc_row type=&#8221;full_width_background&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;50px&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;0&#8243; bottom_padding=&#8221;10%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/2&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][nectar_responsive_text inherited_font_style=&#8221;h5&#8243; text_color=&#8221;#333333&#8243; text_direction=&#8221;default&#8221; class_name=&#8221;fw-700&#8243;]Frequently Asked Questions[\/nectar_responsive_text][toggles style=&#8221;minimal_small&#8221; accordion=&#8221;true&#8221; accordion_starting_functionality=&#8221;closed&#8221;][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Booking Confirmation&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Your booking will be confirmed once a deposit of 50% of the total package price has been paid.<\/p>\n<p>The remaining balance must be paid in full at least 21 days prior to the departure date.<\/p>\n<p>If payment is not completed by the deadline, the booking may be cancelled without a refund.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Minimum Number of Participants&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]This package can be booked for a minimum of 1 person and a maximum of 10 people.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Payment Methods&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Payment can be made via bank transfer, credit card, or other digital platforms.<\/p>\n<p>All fees incurred during payment are the responsibility of the traveler.[\/vc_column_text][\/toggle][toggle color=&#8221;Default&#8221; heading_tag=&#8221;h5&#8243; heading_tag_functionality=&#8221;default&#8221; title=&#8221;Cancellation Policy&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Cancellation by the Traveler<\/strong><\/p>\n<ul>\n<li>45 days or more prior to departure: Full refund, less a nominal cancellation fee<\/li>\n<li>(excluding visa issuance fees and domestic flight ticket costs)<\/li>\n<li>30\u201344 days prior to departure: 75% refund of the booking amount<\/li>\n<li>15\u201329 days prior to departure: 50% refund of the booking amount<\/li>\n<li>Less than 15 days prior to departure: Non-refundable<\/li>\n<\/ul>\n<p><strong>Cancellation by MYWT<\/strong><\/p>\n<p>If the travel agency cancels the tour due to force majeure such as natural disasters or political unrest, a full refund of the booking amount will be provided and, if desired, assistance will be offered to rebook an alternative tour.[\/vc_column_text][\/toggle][\/toggles][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; bottom_padding=&#8221;30px&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221;&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11147","page","type-page","status-publish"],"acf":[],"_links":{"self":[{"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/pages\/11147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/comments?post=11147"}],"version-history":[{"count":2,"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/pages\/11147\/revisions"}],"predecessor-version":[{"id":11249,"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/pages\/11147\/revisions\/11249"}],"wp:attachment":[{"href":"https:\/\/mywt.co.kr\/en\/wp-json\/wp\/v2\/media?parent=11147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}